Support
The phone number your provider didn't give you.
Whether it's a quick troubleshooting fix or a billing question, our support team is reachable 24/7 — by phone, chat, or online tools. No ticket queue.
Self-Serve
Quick fixes for common issues.
No signal or connection dropped
- 1.Check that your router and modem have power and all status lights are steady (not blinking red).
- 2.Confirm nothing new is blocking the dish's view of the sky — new tree growth, snow buildup, or a parked vehicle.
- 3.Power-cycle your equipment: unplug for 30 seconds, then plug back in and wait 2–3 minutes.
- 4.If the issue persists, contact support — we can run a remote diagnostic on your terminal.
Slow speeds
- 1.Run a speed test with other devices disconnected to isolate the issue.
- 2.Restart your router to clear any temporary congestion.
- 3.Check if usage is concentrated during peak hours (typically evenings) — this can be discussed with support for plan optimization.
- 4.Confirm your provider's plan tier actually matches your household's usage — we can help you check.
Wi-Fi not reaching parts of your home
- 1.Confirm your router is centrally located and elevated, not enclosed in a cabinet.
- 2.Ask about mesh Wi-Fi add-ons for homes over 2,500 sq ft or with multiple floors.
- 3.Reduce interference by keeping the router away from microwaves and cordless phone bases.
Still stuck? Contact our support team or browse the full FAQ.
Ready to make one call instead of ten?
Check what's available at your address, or talk to a real person about setup, troubleshooting, or getting your bill negotiated down — residential, business, or fleet.