Service Agreement

1. Nature of Our Services

Star Satellite Internet is an independent service company. We are not Starlink, SpaceX, HughesNet, Viasat, or any other satellite or wireless internet provider, and we are not affiliated with, endorsed by, or sponsored by any of them. All provider names and trademarks referenced on this website are the property of their respective owners and are used only to describe the providers we help customers work with.

We provide advisory, setup assistance, technical troubleshooting, and negotiation services related to satellite and wireless internet. We are not a party to your internet service contract with your provider, and we do not control your provider's network, pricing, or policies.

2. Service Packages

Your selected service package, fees, and included scope of work are set out in your order confirmation. Package details are also summarized on our Pricing page and are subject to confirmation for your specific situation during intake.

3. Term and Renewal

One-time service packages conclude when the defined scope of work is complete or the included support window expires, whichever comes first. Ongoing support plans are billed monthly and continue until cancelled in accordance with our Cancellation Policy.

4. Letter of Authorization

For negotiation and account-management services, you will sign a Letter of Authorization permitting us to represent you in communications with your provider, limited to the scope you approve. We will never ask for your provider account password; authorization is handled through documentation your provider accepts directly from you or from us as your authorized representative.

5. Setup & Troubleshooting Assistance

Setup assistance is provided by phone, video call, or in select areas, in person, and covers configuration of self-install equipment you already own or have ordered from your chosen provider. We do not manufacture, own, or warehouse internet equipment ourselves.

6. Fees and Billing

Service fees are billed as described in your order confirmation — either as a one-time charge or a recurring monthly fee for ongoing support plans — to the payment method on file. These fees are separate from, and do not include, any amount billed to you by your internet provider.

7. No Performance Guarantee for Third-Party Providers

We commit to good-faith, professional effort in our advisory, setup, and negotiation work. Because we do not control the underlying provider's network or business decisions, we cannot guarantee specific speeds, uptime, pricing outcomes, or approval of any negotiation request.

8. Suspension and Termination

We may suspend or terminate services for non-payment, violation of our Acceptable Use Policy, or as otherwise permitted under this Agreement, subject to notice requirements where applicable.

9. Related Policies

This Agreement incorporates by reference our Terms & Conditions, Acceptable Use Policy, Installation Policy, Cancellation Policy, Refund Policy, and Privacy Policy, each available on our website.

10. Contact Us

Questions about your Service Agreement can be directed to +1 (667) 273-9674 or legal@starsatelliteinternet.net.