Refund Policy
Effective January 1, 2026
We want you to be satisfied with the outcome of our work. This Refund Policy explains when refunds are available for our setup assistance, troubleshooting, and negotiation service fees. It does not apply to your internet service bill, which is charged separately by your provider.
1. Satisfaction Guarantee
If we're unable to get your equipment successfully activated, or unable to reach or negotiate any outcome with your provider within the scope of your engagement, we'll refund the associated service fee in full — no questions asked.
2. One-Time Service Fees
One-time fees (such as Quick Start or Full Concierge packages) are refundable in full if cancelled before work begins, and prorated based on work completed if cancelled after we've started but before the engagement is finished.
3. Ongoing Support Plans
Monthly support plans (such as Ongoing Advocate or Business Pro) may be cancelled at any time. You will not be billed for the following month, and the current month's fee is non-refundable once billed, except where required by law.
4. Outcomes We Can't Guarantee
Because we don't operate the underlying internet network, we can't guarantee that a provider will agree to a specific price reduction or that equipment will perform at a specific speed — those outcomes depend on the third-party provider. Our guarantee covers our own effort and professionalism, not decisions made by providers outside our control.
5. How to Request a Refund
To request a refund, contact our support team at +1 (667) 273-9674 or legal@starsatelliteinternet.net. Approved refunds are issued to the original payment method within 5–10 business days.
6. Contact Us
Questions about a specific refund can be directed to legal@starsatelliteinternet.net or +1 (667) 273-9674.