Privacy Policy | Star Satellite Internet

1. Information We Collect

We collect information you provide directly, information collected automatically through your use of our services, and information related to your existing internet provider account when you engage our negotiation or support services.

Contact information: name, mailing address, service address, phone number, and email address.
Provider account details: your current provider, plan, and account information you choose to share with us so we can assist with setup, troubleshooting, or negotiation — never your provider account password.
Service records: notes from support calls, negotiation outcomes, and correspondence with providers on your behalf.
Payment information: for our service fees, processed through PCI-compliant third-party payment processors; we do not store full payment card numbers on our own systems.
Support interactions: records of calls, chats, and emails with our team for quality and training purposes.
Website usage data: pages visited, browser type, device information, and cookies as described in our Cookie Policy.

2. How We Use Your Information

To provide setup assistance, troubleshooting, and negotiation services on your behalf.
To communicate with your internet provider under a signed Letter of Authorization, where applicable.
To communicate with you about your service request, appointment scheduling, and support history.
To improve our advisory process and provider comparisons.
To send marketing communications about our services, where permitted, with an opt-out available at any time.
To comply with legal obligations and protect the rights and safety of our customers and business.

3. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

With your internet provider, only as necessary to perform setup assistance, troubleshooting, or negotiation you've authorized, typically under a signed Letter of Authorization.
With service providers and contractors who support our billing, scheduling, or customer support operations, under confidentiality obligations.
When required by law, subpoena, court order, or to respond to a valid governmental request.
To protect the rights, property, or safety of Star Satellite, our customers, or the public.
In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

4. Data Retention

We retain personal information for as long as reasonably necessary to provide our services and for a reasonable period afterward to comply with legal, accounting, billing dispute, and regulatory obligations.

5. Your Choices and Rights

Access and update the contact information on your account by contacting support.
Opt out of marketing emails via the unsubscribe link in any marketing message.
Revoke a Letter of Authorization at any time, which ends our ability to act on your behalf with a specific provider.
Request a copy of, correction to, or deletion of certain personal information, subject to legal and contractual retention requirements.
Residents of California should also see our California Privacy Rights page for additional disclosures.

6. Children's Privacy

Our services are intended for use by individuals who are at least 18 years old or the age of majority in their jurisdiction. We do not knowingly collect personal information directly from children under 13.

7. Security

We maintain administrative, technical, and physical safeguards designed to protect personal information, described further in our Security Policy. We never ask for or store your internet provider account password. No system is completely secure, and we encourage customers to use strong account passwords and report suspicious activity promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date, and where required, we will provide additional notice.

9. Contact Us

Questions about this Privacy Policy can be directed to privacy@starsatelliteinternet.net, by phone at +1 (667) 273-9674, or by mail to Star Satellite Internet, 2000 Palisades Cir #2105, Manassas Park, VA 20111.