Installation Policy

1. Scheduling

Setup assistance appointments are scheduled following your service request confirmation, typically within 3–7 business days for standard requests, with expedited scheduling available for business and emergency-response engagements based on need and availability.

2. What's Included

Standard setup assistance includes remote or in-person guidance for mounting and aiming self-install terminals, connecting and configuring routers, and confirming a working signal and Wi-Fi network — using equipment you already own or that your chosen provider has shipped to you.

3. Site Requirements

• A reasonably unobstructed view of the sky where the terminal will be mounted, evaluated together during the appointment.
• Safe, legal access to the property and any relevant structures (roof, exterior wall, ground mount location).
• Presence of an adult (18+) authorized to approve setup decisions during the appointment window.
• Equipment already purchased or ordered from your chosen provider prior to the appointment, unless you've asked us to help you order it first.

4. In-Person vs. Remote Assistance

In-person setup assistance is available in select service areas for an additional fee, disclosed prior to scheduling. Remote, phone- or video-guided setup is available nationwide and is included in most service packages.

5. Property Care

Where in-person assistance is provided, our technicians take reasonable care to avoid property damage. Any incidental damage should be reported to our support team promptly so we can investigate and address it appropriately.

6. Rescheduling and No-Shows

You may reschedule your appointment by contacting support at least 24 hours in advance. Repeated no-shows or inaccessible sites may result in a trip fee for subsequent in-person visits, disclosed prior to rescheduling.

7. After Setup

After setup, we'll confirm signal strength and a working connection with you before ending the session. Any issues afterward are covered under your service package's included support window — see your Service Agreement for details.