Cancellation Policy
Effective January 1, 2026
This Cancellation Policy explains how to cancel a Star Satellite Internet service engagement or ongoing support plan. It does not cover cancelling your internet service itself, which is handled directly with your provider.
1. How to Cancel
You may cancel a service engagement or ongoing support plan at any time by contacting our support team at +1 (667) 273-9674, or in writing to legal@starsatelliteinternet.net. We recommend cancelling by phone for the fastest processing.
2. One-Time Service Packages
One-time packages (Quick Start, Full Concierge, Business Starter) may be cancelled before work begins for a full refund. If work has already started, remaining fees are prorated based on work completed, as described in our Refund Policy.
3. Ongoing Support Plans
Monthly plans (Ongoing Advocate, Business Pro) may be cancelled at any time with no minimum notice period and no early termination fee. Cancellation takes effect at the end of your current billing cycle.
4. Your Internet Service Itself
Cancelling our service does not cancel your internet subscription with your provider — that remains a separate agreement between you and them. If you'd like help cancelling or switching your provider, we're glad to assist as part of an active engagement.
5. Reactivation
Customers who cancel and later wish to re-engage our services may do so by submitting a new service request, subject to then-current pricing.
6. Contact Us
Questions about cancelling your service can be directed to +1 (667) 273-9674 or legal@starsatelliteinternet.net.