Acceptable Use Policy

1. Purpose

This AUP is designed to protect the integrity of our services, our staff, and the providers we communicate with on customers' behalf. Violations may result in warnings, service suspension, or termination, depending on severity.

2. Prohibited Activities

• Providing false information about your identity, account ownership, or authorization to negotiate on an account.
• Instructing us to take fraudulent action against a provider, such as disputing legitimate charges in bad faith.
• Abusive, threatening, or harassing conduct toward our staff or the provider representatives we work with on your behalf.
• Attempting unauthorized access to our systems or website, or interfering with normal website operation.
• Using our services to violate any applicable law or a third-party provider's own terms of service.
• Reselling or redistributing our services without a commercial agreement authorizing resale.

3. Authorization Scope

Any authorization you provide us to act on your behalf with a provider is limited to the scope described in your Letter of Authorization. Acting outside that scope, or continuing to act after authorization has been revoked, is not permitted and will not be undertaken by our team.

4. Reporting Concerns

To report a concern about how our services were used on your account, contact security@starsatelliteinternet.net. Include relevant details such as dates, the provider involved, and a description of the activity.

5. Enforcement

We investigate reported violations and reserve the right to take action ranging from a warning to immediate suspension or termination of service for severe or repeated violations, consistent with our Service Agreement and Cancellation Policy.